Returns

How can I return my item?

If for some reason you are not 100% satisfied with the product, colour or size, you can return the item and get your money back.

 

• The item must be unused

• Return within 14 days of having received your purchase

• Send us an email which items you are going to return at moniquerotteveel.info@gmail.com

• Fill in the return form below. (No printer? Add a note with the same information written down on it.)

• You will have to pay for shipping one way.

 

Refund

• We aim to handle your return and transfer your money back the same way you have payed with us, within 7 workdays after having received your return.

 

Change item(s)

If you want to change for a different size, we are happy to send you a new size, free of charge.

• Place and pay a new order with the items you want to get, add in the notes that it is for a ‘return/change of size’ and we will refund the shipping costs for the new order.

 

Return Form

Print out the form below:

 

Return Form Monique Rotteveel

We are not responsible for lost packages in the mail. Returning the package to us is at your own expense and risk, we suggest you use an insured way with Track & Trace to ship the item(s) back to us.