Returns

How can I return my item?

If for some reason you are not 100% satisfied with the product, color or size, you can return the item and get your money back.

 

• The item must be unused and unworn

• Return in original packaging and labels must still be attached

• Return within 14 days of having received your purchase

• Send us an email which items you are going to return at moniquerotteveel.info@gmail.com

• Fill in the return form below. (No printer? Add a note with the same information written down on it.)

• Shipping your return to us is at your own expense. Please note, that we are not responsible for lost packages in the mail. Returning the package to us is at your own expense and risk, we suggest you use an insured way with Track & Trace to ship the item(s) back to us.

 

Refund

• We aim to handle your return and transfer your money back the same way you have paid with us, within 7 workdays after having received your return.

 

Change item(s)

If you want to change to a different size, we are happy to send you a new size, free of charge.

• Send us an email at moniquerotteveel.info@gmail.com and receive a ‘free shipping’ code. Place a new order for the items you want to get. 

 

Return Form

Download or print out the form below in English or Nederlands 

Return form – English

Return Formulier – Nederlands

 

Return Form - English

Return Form - Nederlands