Returns

Can I return my order or an item of my order?

Yes, if for some reason you are not 100% satisfied with the product, color or size, you can return the item and get your money back if the product’s status meets our returns policy requirements.

 

RETURNS POLICY

• The item must be unused and unworn

• Return in original packaging and labels must still be attached

• Return within 14 days of having received your purchase

 

1. Request your refund in your order via My Account

or: Send us an email which items you are going to return at moniquerotteveel.info@gmail.com

2. Fill out the return form that was added to your package, and add it to the return package.

 

CHANGE AN ITEM 

Want to get a different size or print?

 

  1. Return your item(s) that don’t fit and Request your refund via My Account.
  2. Place a new order with the new item/size. The shipping for the new order to you is on us: You can use code ‘RETURNSHIPFREE

 

RETURN ENTIRE ORDER / NO NEW ITEMS

Request your return via My Account:

 

Returning all items and don’t want a new size? We will refund your full order amount within 5 workdays after we received your order, including the original shipping costs to you. Shipping your return back to us, is at your own expense.

 

SHIPPING

  1. Shipping costs back to us are at your own expense*.
  2. Want to switch for a new item? The shipping cost for your new order is on us, you can use the code ‘RETURNSHIPFREE’ for free shipping,when you order your new item.

*Please note, that we are not responsible for lost packages in the mail. Returning the package to us is at your own expense and risk, we suggest you use an insured way with Track & Trace to ship the item(s) back to us.

 


We hope our returns policy is all clear to you, if you have any other questions, don’t hesitate to shoot us a message.

Thank you! Have a lovely day,

Team Monique Rotteveel ®

E: moniquerotteveel.info@gmail.com

.

 

 

Return Form

Download or print out the form below in English or Nederlands 

Return form – English

Return Formulier – Nederlands

 

Return Form - English

Return Form - Nederlands