Returns

How can I return my item?

If for some reason you are not 100% satisfied with the product, color or size, you can return the item and get your money back.

 

• The item must be unused and unworn

• Return in original packaging and labels must still be attached

• Return within 14 days of having received your purchase

1. Send us an email which items you are going to return at moniquerotteveel.info@gmail.com

2. Fill in the return form below and add it to the package. No printer? Just add a note with the same information written down on it.

 

Shipping

Shipping costs back to us are at your own expense.

Want to switch for a new item? The shipping is on us, you can use a code for free shipping, when you order your new item.

Please note, that we are not responsible for lost packages in the mail. Returning the package to us is at your own expense and risk, we suggest you use an insured way with Track & Trace to ship the item(s) back to us.

 

• CHANGE AN ITEM 

 

Single item / order a new size

If you want to get a different size, just place a new order. The shipping back to you is on us:

Netherlands: Use code ‘NLSHIPFREE

Europe/world: Use code ‘EUROPESHIPFREE‘ when you order your new item.

 

Combi Deal / order a new size

If you only want to return an item(s) thats was part of a ‘Combi Deal’, just order the new single item, and put in the Notes it is a ‘new size from a Combi Deal’ + the order number of your Combi Deal, and we will refund you the price difference back. The shipping back to you is on us:

Netherlands: Use code ‘NLSHIPFREE

Europe/world: Use code ‘EUROPESHIPFREE‘ when you order your new item.

 

• RETURN / NO NEW ITEMS

 

Single Item – return / no new item

Fill in the return form and we will refund your item within 5 workdays after we have received it.

 

Combi Deal – return / no new item

Fill in the return form and we will refund your item within 5 workdays after we have received it. If there was a price difference, you will pay the full price for the other two items because they are not a combi deal anymore.

 

Returning all items?

Don’t want a new size? We will refund your full order amount within 5 workdays after we received your order, including the original shipping costs to you. Shipping your return back to us, is at your own expense.

 

 

We hope it’s all clear to you, if you have any other questions, don’t hesitate to shoot us another message.

Thank you! Have a lovely day,

E: moniquerotteveel.info@gmail.com

.

 

 

Return Form

Download or print out the form below in English or Nederlands 

Return form – English

Return Formulier – Nederlands

 

Return Form - English

Return Form - Nederlands