Returns

RETURNS

If for some reason you are not 100% satisfied with the product, color or size, you can return the item and get your money back if the product’s status meets our returns policy requirements.

 

RETURNS POLICY

• The item must be unused and unworn

• Return in original packaging and labels must still be attached

• Return within 14 days of having received your purchase

 

RETURN ADDRESS:

Products015 / Monique Rotteveel

Vlaardingweg 62

3044CK DELFT

The Netherlands

Email for Track & Trace : moniquerotteveel.info@gmail.com

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Please send us an email which items you are going to return at moniquerotteveel.info@gmail.com

Fill out the return form that was added to your package, and add it to the return package.

Always make sure your Name & Order Number is in the package otherwise we cannot handle your return.

 

CHANGE AN ITEM 

Want to get a different size or print?

 

  1. Place a new order with the new item/size. The shipping for the new order to you is on us: You can use code ‘RETURNSHIPFREE‘ if the shipping cost is more than this coupon value, we will refund you the difference.

 

RETURN ENTIRE ORDER / NO NEW ITEMS

Returning all items and don’t want a new size? We will refund your full order amount within 5 workdays after we received your order, including the original shipping costs to you. Shipping your return back to us, is at your own expense.

 

SHIPPING

  1. Shipping costs back to us are at your own expense*.
  2. Want to switch for a new item? The shipping cost for your new order is on us, you can use the code ‘RETURNSHIPFREE’ for free shipping, when you order your new item. (if the shipping cost is more than this coupon value, we will refund you the difference.)

*Please note, that we are not responsible for lost packages in the mail. Returning the package to us is at your own expense and risk, we suggest you use an insured way with Track & Trace to ship the item(s) back to us.

 


We hope our returns policy is all clear to you, if you have any other questions, don’t hesitate to shoot us a message.

Thank you! 

Love, Monique

E: moniquerotteveel.info@gmail.com